/* ── Botão flutuante ─────────────────────────────────────── */
.chat-toggle-btn{position:fixed;bottom:36px;right:36px;display:inline-flex;align-items:center;gap:10px;height:46px;padding:0 30px;background:rgba(5,5,5,.92);border:1px solid rgba(191,164,111,.55);color:#c9b88a;font-size:10px;letter-spacing:5px;text-transform:uppercase;font-family:Inter,Arial,sans-serif;font-weight:300;cursor:pointer;z-index:1200;box-shadow:none;backdrop-filter:blur(12px);transition:border-color .5s,color .5s,background .5s;white-space:nowrap}
.chat-toggle-btn:hover{border-color:#bfa46f;color:#f5f1ea;background:rgba(5,5,5,.98)}
.chat-toggle-btn svg{display:none}
.chat-badge{width:6px;height:6px;border-radius:50%;background:#bfa46f;flex-shrink:0;margin-left:2px;transition:opacity .5s}
.chat-toggle-btn:hover .chat-badge{opacity:.6}

/* ── Painel ──────────────────────────────────────────────── */
.chat-panel{position:fixed;bottom:110px;right:32px;width:370px;max-height:580px;background:#07070f;border:1px solid rgba(255,255,255,.11);border-radius:22px;display:flex;flex-direction:column;overflow:hidden;z-index:1200;box-shadow:0 28px 80px rgba(0,0,0,.75),0 0 0 1px rgba(139,53,255,.14);transform:translateY(18px) scale(.97);opacity:0;pointer-events:none;transition:transform .35s cubic-bezier(.34,1.56,.64,1),opacity .28s ease}
.chat-panel.open{transform:translateY(0) scale(1);opacity:1;pointer-events:all}

/* ── Cabeçalho ───────────────────────────────────────────── */
.chat-header{padding:16px 18px;background:linear-gradient(135deg,#111120,#0d0d1c);border-bottom:1px solid rgba(255,255,255,.07);display:flex;align-items:center;justify-content:space-between;flex-shrink:0}
.chat-info{display:flex;align-items:center;gap:12px}
.chat-avatar{width:40px;height:40px;border-radius:50%;background:linear-gradient(135deg,#8b35ff,#5b1fa5);display:flex;align-items:center;justify-content:center;font-size:15px;font-weight:700;color:#f4efe7;flex-shrink:0;letter-spacing:1px}
.chat-meta strong{display:block;font-size:13px;letter-spacing:3px;color:#f4efe7;text-transform:uppercase}
.chat-meta span{display:flex;align-items:center;gap:6px;font-size:11px;color:#7a7a8e;margin-top:3px;letter-spacing:1px}
.chat-dot{width:7px;height:7px;border-radius:50%;background:#27c93f;display:inline-block;box-shadow:0 0 6px rgba(39,201,63,.8);flex-shrink:0}
.chat-close{background:none;border:none;color:#7a7a8e;cursor:pointer;padding:7px;border-radius:8px;transition:color .2s,background .2s;display:flex;align-items:center;justify-content:center}
.chat-close:hover{color:#f4efe7;background:rgba(255,255,255,.08)}

/* ── Canais de contato ───────────────────────────────────── */
.chat-channels{padding:12px 16px;border-bottom:1px solid rgba(255,255,255,.06);display:flex;gap:10px;flex-shrink:0}
.chat-channel-btn{flex:1;display:flex;align-items:center;justify-content:center;gap:7px;padding:9px 6px;border-radius:10px;font-size:11px;letter-spacing:1.5px;text-transform:uppercase;font-weight:500;transition:.3s;font-family:Inter,Arial,sans-serif}
.chat-channel-btn.wpp{background:rgba(37,211,102,.1);border:1px solid rgba(37,211,102,.3);color:#25d366}
.chat-channel-btn.wpp:hover{background:rgba(37,211,102,.2)}
.chat-channel-btn.mail{background:rgba(139,53,255,.1);border:1px solid rgba(139,53,255,.35);color:#a855f7}
.chat-channel-btn.mail:hover{background:rgba(139,53,255,.2)}

/* ── Mensagens ───────────────────────────────────────────── */
.chat-messages{flex:1;overflow-y:auto;padding:16px;display:flex;flex-direction:column;gap:10px;scrollbar-width:thin;scrollbar-color:rgba(139,53,255,.3) transparent}
.chat-messages::-webkit-scrollbar{width:4px}
.chat-messages::-webkit-scrollbar-thumb{background:rgba(139,53,255,.3);border-radius:4px}
.chat-bubble{max-width:82%;padding:10px 14px;border-radius:16px;font-size:13.5px;line-height:1.65;color:#f4efe7;animation:bubbleIn .28s ease}
@keyframes bubbleIn{from{opacity:0;transform:translateY(7px)}to{opacity:1;transform:translateY(0)}}
.chat-bubble.bot{background:#111120;border-bottom-left-radius:4px;align-self:flex-start}
.chat-bubble.user{background:#8b35ff;border-bottom-right-radius:4px;align-self:flex-end}
.chat-bubble.bot-gold{background:#181410;border:1px solid rgba(191,164,111,.25);border-bottom-left-radius:4px;align-self:flex-start;color:#bfa46f}

/* ── Indicador "digitando" ───────────────────────────────── */
.chat-typing{display:flex;align-items:center;gap:5px;padding:12px 14px;background:#111120;border-radius:16px;border-bottom-left-radius:4px;align-self:flex-start;animation:bubbleIn .28s ease}
.chat-typing span{width:7px;height:7px;border-radius:50%;background:#8b35ff;animation:typingDot 1.3s infinite}
.chat-typing span:nth-child(2){animation-delay:.22s}
.chat-typing span:nth-child(3){animation-delay:.44s}
@keyframes typingDot{0%,60%,100%{opacity:.3;transform:translateY(0)}30%{opacity:1;transform:translateY(-4px)}}

/* ── Botões de escolha ───────────────────────────────────── */
.chat-choices{padding:4px 16px 10px;display:flex;flex-wrap:wrap;gap:8px;flex-shrink:0}
.chat-choice{padding:8px 16px;border:1px solid rgba(139,53,255,.5);background:transparent;color:#a855f7;border-radius:20px;font-size:12.5px;cursor:pointer;transition:.25s;font-family:Inter,Arial,sans-serif;letter-spacing:.5px}
.chat-choice:hover{background:rgba(139,53,255,.15);border-color:#8b35ff;color:#f4efe7}
.chat-choice.skip{border-color:rgba(255,255,255,.18);color:#6a6a7e}
.chat-choice.skip:hover{background:rgba(255,255,255,.06);color:#f4efe7}

/* ── Campo de texto ──────────────────────────────────────── */
.chat-input-wrap{display:flex;align-items:center;padding:12px 16px;border-top:1px solid rgba(255,255,255,.07);gap:10px;flex-shrink:0}
#chat-input{flex:1;background:#111120;border:1px solid rgba(255,255,255,.1);border-radius:10px;padding:10px 14px;font-size:13.5px;color:#f4efe7;outline:none;font-family:Inter,Arial,sans-serif;transition:border-color .25s}
#chat-input:focus{border-color:rgba(139,53,255,.6)}
#chat-input::placeholder{color:#4a4a62}
#chat-input.error{border-color:rgba(255,100,100,.55);animation:shake .35s ease}
@keyframes shake{0%,100%{transform:translateX(0)}25%{transform:translateX(-6px)}75%{transform:translateX(6px)}}
#chat-send{width:38px;height:38px;border-radius:10px;background:#8b35ff;border:none;color:#fff;cursor:pointer;display:flex;align-items:center;justify-content:center;flex-shrink:0;transition:.25s}
#chat-send:hover{background:#a040ff;transform:scale(1.07)}
#chat-send:disabled{background:#2a2a3a;cursor:not-allowed;transform:none}

/* ── Mobile ──────────────────────────────────────────────── */
@media(max-width:480px){
  .chat-panel{right:10px;left:10px;width:auto;bottom:96px}
  .chat-toggle-btn{right:16px;bottom:22px;padding:0 22px;font-size:10px;letter-spacing:4px;height:42px}
}